Shipping and Delivery Process

At Nail Monster, we’re committed to getting your order to you as quickly and safely as possible.

Orders are typically processed and shipped within 1–2 business days.

Estimated Delivery Times

• Netherlands, Belgium & Luxembourg: usually 1–2 business days
• Germany: usually 1–2 business days
• European Union: typically 2–5 business days, depending on your location and the courier service
• Other European destinations: delivery times may vary depending on your location and the courier service

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to courier delays, holidays, customs procedures, or other unforeseen circumstances.

Shipping Costs

Shipping costs are automatically calculated at checkout and depend on your delivery location, as well as the weight and size of your order.

The available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you don't see the email in your inbox, please check your spam or junk folder.

If your package has not arrived within the estimated delivery timeframe, please contact us at info@nailmonster.nl so we can assist you.

Shipping Methods

We work with trusted courier services to deliver orders throughout Europe. The available shipping options and estimated delivery times will be displayed at checkout based on your delivery address.

Delays

While we do our best to ensure your order arrives on time, Nail Monster cannot be held responsible for delays caused by circumstances outside our control, including:

• Courier or postal delays
• Public holidays
• Customs procedures
• Weather conditions
• Strikes or other disruptions
• Incorrect or incomplete delivery information provided by the customer

Shipping Fees

Shipping fees are non-refundable once an order has been dispatched.

If an order is returned to us because the customer was unavailable to receive the package, provided an incorrect address, or otherwise caused the failed delivery, any additional shipping or return costs may be deducted from the refund.

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Return & Refund Policy

At Nail Monster, we want you to love your purchase. If you are not completely satisfied with your order, please read our return policy below.

1. Return Eligibility

Returns are accepted within 14 days of receiving your order.

To be eligible for a return, products must be:

• Unused and unopened
• In their original packaging
• In the same condition as when received

For hygiene and safety reasons, opened or used nail products cannot be returned.

This includes, but is not limited to, gels, liquids, powders, brushes, files, and other nail products or tools.

If you're unsure whether your product qualifies for a return, please contact us at info@nailmonster.nl before sending it back.

2. How to Request a Return

To request a return:

1. Email us at info@nailmonster.nl within 14 days of receiving your order.
2. Include your order number and a brief explanation of the reason for the return.
3. Wait for our return instructions before sending the product back.

We will provide you with the applicable return address and further instructions.

Return Shipping Costs

Unless the item is damaged, defective, or incorrectly sent by Nail Monster, the customer is responsible for the return shipping costs.

We do not provide prepaid return labels for standard returns.

3. Refunds

Once your return has been received and inspected, we will notify you by email.

If the return is approved, the refund will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable for standard returns.

If a product is returned because it was damaged, defective, or incorrectly sent by Nail Monster, we will review the situation and provide an appropriate solution.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged, defective, or incorrect product
• Photos of the packaging where relevant

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used nail products
• Used gels, liquids, acrylics, powders, brushes, files, or similar products
• Sale or clearance items
• Gift cards
• Products that are not returned in their original condition or packaging

6. Contact

For questions regarding returns, refunds, or exchanges, please contact us at:

info@nailmonster.nl

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Cancellation & Lost Goods Policy

1. Order Cancellation

You may request cancellation of your order within 2 hours of placing the order, provided that the order has not yet been dispatched.

Once an order has been shipped, it can no longer be cancelled. However, depending on the product and circumstances, you may be able to return the order in accordance with our Return & Refund Policy.

To request a cancellation, email us immediately at info@nailmonster.nl with your order number.

Please note that we cannot guarantee that a cancellation request can be processed if your order has already entered our fulfilment process.

2. Lost Goods

In the unfortunate event that your order appears to be lost during transit, please contact us so we can investigate the shipment with the courier.

Customers should contact us as soon as possible if their order has not arrived within the estimated delivery timeframe.

Investigation Process

We will investigate the shipment, which may include:

• Checking the tracking information
• Contacting the courier
• Reviewing delivery records
• Requesting further information from the customer where necessary

Please note that a shipment is not considered officially lost simply because tracking has not been updated for a short period of time. Courier tracking may sometimes take several days to update.

Resolution

If the courier confirms that the shipment has been lost and the package cannot be recovered, Nail Monster will work with the customer to resolve the issue.

Depending on the circumstances, this may include:

1. A replacement shipment, if the products are available.
2. A refund for the affected products.

The applicable resolution will be determined after the courier investigation has been completed.

3. Incorrect Delivery Information

Customers are responsible for providing a complete and correct delivery address when placing an order.

If an order is returned to Nail Monster because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply if the order needs to be resent.

4. Contact

For cancellations, lost packages, or any other shipping questions, please contact us at:

info@nailmonster.nl