Shipping, refunds & returns policy

Return & Refund Policy (USA & Canada)

At Nail Monster, we want you to love your purchase! If you’re not fully satisfied with your order, we’re here to help.
Please read our return and refund policy carefully before placing your order.

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1. Return Eligibility

Returns are accepted within 14 days of receiving your order.

To be eligible for a return, items must be:

- Unused, unopened, and in their original packaging.

- In the same condition as when received.

For hygiene and safety reasons, used or opened nail products (such as gels, liquids, or tools) cannot be returned.

If you’re unsure whether your item qualifies, please contact us at info@nailmonster.nl before sending anything back.

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2. How to Request a Return

1.Email us at info@nailmonster.nl within 14 days of receiving your package.

2.Include your order number and a brief explanation of the issue.

3.We’ll reply with return instructions and the return shipping address.

Please note:

We do not provide prepaid return labels for international returns (USA & Canada).

You are responsible for the return shipping costs and any customs fees that may apply.

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3. Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs and customs duties are non-refundable.

If your package is returned due to refused delivery or unpaid import fees, return shipping costs and any additional carrier fees will be deducted from your refund.

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4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

Your order number, and

Clear photos of the damaged or incorrect product.

We’ll gladly replace the item or issue a refund at no extra cost.

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5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used nail products (gel, acrylics, liquids, files, brushes, etc.)

Sale or clearance items

Gift cards

6. Contact
If you have any questions about returns, refunds, or exchanges, please reach out to our team:  info@nailmonster.nl

 

Cancellation & Lost Goods Policy

At Nail Monster, we understand that sometimes you may want to cancel an order. Please read our cancellation policy carefully.

1. Orders within the EU

You may cancel your order within 2 hours of placing it, before it has been dispatched.

Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our Return & Refund Policy.

To request a cancellation, email us immediately at info@nailmonster.nl with your order number.

2. Orders outside the EU (USA & Canada)

For international orders, including the USA and Canada, you may cancel your order within 24 hours of purchase, provided it has not yet been dispatched.

Once the order is shipped, cancellation is no longer possible, due to the international courier process and customs documentation.

Any refund for canceled orders will be issued to your original payment method.

Shipping costs and any import fees paid by the customer are non-refundable.

3. Important Notes

Orders are typically processed and shipped within 1–2 business days (EU) or 6–12 business days (USA & Canada), so cancellation requests should be submitted as quickly as possible.

To maximize your chance of cancellation, contact us immediately after placing your order.

Orders that are refused upon delivery due to unpaid customs fees or tariffs will not be refunded for shipping costs.

Please be aware that shipping fees are non-refundable once your order has been dispatched. This applies even if an order is canceled after dispatch, as mentioned in our general terms and conditions.

4. Lost Goods – All Orders

In the unfortunate event that your order is confirmed as lost during transit, Nail Monster is committed to resolving the matter promptly.

Reporting Lost Goods:

Customers must report any order believed to be lost within 14 days of the expected delivery date.

Please contact us at info@nailmonster.nl to initiate the investigation.

Investigation Process:

We will investigate the lost shipment, which may include tracking the package, communicating with the shipping carrier, and reviewing delivery records.

Resolution Options:
If it is determined that the package is lost and cannot be located, customers will have the following options:

1.A full refund for the lost items (excluding the original shipping costs).

2.A replacement of the lost items, if available.

5. Contact

For cancellations, questions, or assistance, please contact us at:
info@nailmonster.nl